TERMS OF SALE
These conditions of sale stabilize the rights and rights of the person who purchases (hereinafter referred to as the “Customer”) goods presented on the website www.serraoantiques.eu by Antiquariato Serrao di Cherish Gaines Ann , with headquarters in Piazza San Pasquale in Chiaia, 8/9 – 80121 – Naples (NA), VAT number 09196771217 – CF GNSCRS84L65Z404B. The provisions of Articles 50 to 61 of Legislative Decree no. 206/05.
The sales contract is finalized with the completion of the purchase process, with which the customer declares to accept, and in fact accepts, these general conditions of sale.
These general conditions of sale may be or modified by and such modifications and additions will be valid and effective from the date on which they will be communicated to the public through publications on the website and will apply to sales made from that date.
In order to proceed with the sale and invoicing of the object we need to receive the Buyer’s Tax Code or VAT number; for purchases over 250 euros, a copy of a valid identity document is also required and send it to this email: info @ serraoantiques.eu
Therefore, if you do not wish to provide these data, do not customize the sale, the choice therefore not to proceed with the purchase of the object.
The object may be missing small pieces or frames, have parts that need to be glued back on, scratches or small dents, small joinery problems or woodworms. In the case of veneers, small parts may be raised or missing. Handles, keys and hardware may be incomplete or missing.
The real state is verifiable from the photographs, which always have priority value over what is described. Some images may offset the original color.
Buying online from our shop therefore accepts the limit of a photographic sale , we will not accept returns for this possible problem, all our items can be viewed in person at our office.
Article 128 of the Consolidated Law on Public Security Laws of June 18, 1931, No. 773, requires traders of antique things to record (through an identification document) in the public security register, the personal details of those with whom the operations are carried out. . Art. 247 The Register of those who trade in ancient or used things, or those who trade, manufacture precious objects must, for the purposes of Article 128 of the law, indicate, below and without spaces, the name and the domicile of the sellers and buyers, the date of the transaction, the type of goods bought or sold and the agreed price.
ONLINE SALES AGREEMENT
“Online sales contract” means the distance sales contract relating to goods and / or services provided by Antiquariato Serrao di Cherish Gaines Ann , stipulated between them and the customer as part of a sales system via the Internet.
With “Customer” we mean the consumer, that is the natural person who acts for purposes unrelated to the entrepreneurial or professional activity possibly carried out.
The conditions of this contract exclusively concern the consumer and will be governed by Legislative Decree 206/05.
Payment of the full amount of the purchased goods must be made at the time of the order.
The accepted forms of payment are:
- Bank Transfer
In the name of Antiques Serrao di Cherish Gaines Ann
IBAN: IT 67 Z030 3203 4060 1000 0269 520
BIC / SWIFT: BACRIT21578
With reference to the SKU code of the goods purchased
The order will be confirmed only upon receipt of the bank transfer.
The order will be canceled if proof of payment is not received within 7 days from the date of purchase.
RIGHT OF WITHDRAWAL
Pursuant to art. 64 of Legislative Decree 206/05, the customer can withdraw from the contract by communicating this will by registered letter with return receipt. to Antiquariato Serrao by Cherish Gaines Ann , shipped within 10 days. working from the collection or delivery of the goods, or by telegram, telex sent within the same deadline, as long as confirmed by registered letter with return receipt. shipped within the next 48 hours.
The exercise of the right of withdrawal will not involve any cost for the customer with the exception of transport costs for sending and returning the goods.
The right of withdrawal can only be exercised by natural persons, so all purchases in which a VAT number reference is entered in the order form do not enjoy this right.
The refund will be made by bank transfer within 30 days of receipt of the goods on the current account that must be provided to us by the customer.
The delivery of the goods is carried out on average between 15/30 working days depending on the shipping location and is delivered to the ground floor.
The purchased goods will be available for collection on site from the day after payment is received.
WITHDRAWAL AT HOME
The goods can be collected in person or by your own courier in charge at our shop in Piazza San Pasquale in Chiaia, 8/9 – 80121 – Naples .
The collection can be made from Monday to Friday from 9.30 to 13.30 and from 16.30 to 20.00 and on Saturday from 9.30 to 13.30 ; collection date and time must always be previously agreed by telephone .
Failure to collect the goods within 30 days from the date of purchase will result in a cost of € 10.00 for each additional day of storage at our warehouse.
After more than 90 days of deposit from the date of purchase, we reserve the right to cancel the sale and proceed with the refund of the amount paid, subtracting the processing and storage costs. The refund will be made by bank transfer to the current account provided by the customer.
SHIPPING IN ITALY
If requested at the time of the order, we can provide estimates for packaging and home delivery on average in 15 working days throughout Italy by courier
In order to proceed with the shipment it is necessary to print the following disclaimer form and send it completed and signed by email to firstname.lastname@example.org
The goods, unless otherwise indicated, will be supplied without any type of packaging; it is possible at the time of purchase to request the packaging of the goods , in which case you will be asked to pay an additional cost.
We pay particular attention to the packaging of the goods shipped, in some cases the shipping cost can be judged excessive but sending antiques requires a series of slow and delicate operations, therefore, in some cases, delivery cannot be timely but require on average thirty days.
In the event that shipping is requested, the objects are:
– dismantled, where possible, the fragile parts
– lined with cardboard and externally with layers of bubble wrap
– labeled with transport documents
If the goods are collected in person, if you want a packaging service, in addition to paying the price of the object, you will have to pay the cost indicated for this service. In the absence of precise communications in this regard, no type of packaging will be carried out .
If you will collect the goods through your courier, it will be the courier’s responsibility to check the suitability of the packaging and the condition of the goods and at the time of collection he will have to sign the “Transport and acceptance of goods” bill. By signing the delivery note, the carrier certifies that the goods are suitably packaged for transport. Any subsequent dispute regarding transport damage will be rejected even if the recipient considers the packaging insufficient.
SALE ABROAD THE EUROPEAN AND EXTRA EEC COMMUNITY
The sale abroad of goods that are more than 50 years old requires an export permit. If indicated at the time of purchase, we can apply for an export permit on behalf of the customer, at no additional cost. It takes up to 40 days before the request is processed by the Competent Bodies.
Antiquariato Serrao di Cherish Gaines Ann is not responsible for any problem or impediment that involves delays or the non-acceptance of the request.